Terms & Conditions

Terms & Conditions – Antonin Catering (Hong Kong)

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1. Acceptance of Terms

By ordering from Antonin Catering (via our website or other channels), you agree to these terms. If you disagree, please do not use our services.

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2. Orders & Payments

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• Pricing: All prices are in HKD and include applicable taxes/fees unless stated otherwise.

• Payment: Full payment is required at checkout. We accept major credit cards, PayPal, and other listed methods.

• Order Confirmation: Your order is confirmed only upon receiving our email/SMS confirmation. We reserve the right to refuse or cancel orders due to errors, unavailability, or suspicion of fraud.

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3. Delivery & Pickup

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• Delivery Areas/Zones: Limited to specified areas in Hong Kong. Extra fees may apply for remote locations.

• Delivery Times: Estimated times are not guaranteed. Delays may occur due to weather, traffic, or high demand.

• Pickup Orders: Must be collected at the agreed time/location. Late pickups may result in cancellation without refund.

• Failed Delivery: If no one is available to receive the order, redelivery fees may apply, or the order may be canceled.

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4. Returns, Refunds & Cancellations

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• Food Safety: Due to the perishable nature of our products, refunds or returns are not accepted unless the food is spoiled, incorrect, or damaged upon delivery. Notify us within 2 hours of delivery with photo evidence.

• Cancellations: You may cancel up to 24 hours before delivery for a full refund. Late cancellations (within 24 hours) may incur a 50% fee or no refund.

• Allergies/Dietary Needs: You are responsible for reviewing ingredient lists. We are not liable for allergic reactions or dietary mismatches.

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5. Intellectual Property

All content on this website (images, text, logos) is owned by Antonin Catering and may not be used without permission.

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6. Liability

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• We are not liable for indirect damages (e.g., lost profits, inconvenience) arising from our services.

• We ensure food safety but are not responsible for mishandling after delivery.

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7. Disputes

Any disputes will be resolved directly with Antonin Catering. Hong Kong laws govern these terms.

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8. Changes to Terms

We may update these terms occasionally. Continued use of our services constitutes acceptance of the latest version.